HOM/Objectives of Hotline

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What are the specific Objectives for the Hotline?

  • Operate an island-wide hotline for Internet users in Cyprus to report illegal and harmful material and activities, so as to reduce the circulation of illegal content on the Internet.
  • Inform users of the hotline’s scope of activity and how to contact it; clarify to the users the difference between the hotline’s activities and those of public authorities, and inform them of the existence of alternative ways of reporting illegal content.
  • Establish, if necessary, and operate a hotline to receive information from the public relating to illegal
  • Content which will act as a national alert platform or as an alert platform common to several Member States;
  • Draw up a manual of procedures in cooperation with law enforcement authorities and in accordance with best practice guidelines;
  • Deal rapidly with complaints received;
  • Where permitted under national law and the manual of procedures, undertake a preliminary assessment of the legality of the content reported and trace its origin;
  • Forward the report to the appropriate body for action (police, ISP, correspondent hotline);
  • Conduct systematic notice to the host service provider of content assessed as illegal child abuse material, unless the police have requested the hotline not to do so;
  • Participate actively in networking with other local stakeholders;
  • Take part in cross-border discussions and exchange of best practice with other co-funded hotlines and with other stakeholders as part of the network.
  • Contribute to the European URL database once set up by the network coordinator.