IT Support Unit

From Future Worlds Center Wiki
Jump to navigationJump to search

The 'IT Support Unit is in charge of the technology of Future Worlds Center. The Head of the Unit is Mr. Andreas Drakos, Senior IT Manager.

The members of the Unit are:

Tasks include:

  • Domain registration and maintenance
  • Website development, support and maintenance for all projects
  • Support and maintenance of internet connectivity
  • Mail, mailing groups and other support related to internet communication

It is in charge of ensuring that all personnel are confident with all Basic ICT Skills at FWC.

Technical support refers to a range of services by which enterprises provide assistance to users of technology products such as mobile phones, computers, web hosting services and software products such as websites, educational games and mobile applications. In general, technical support services attempt to help the organization solve specific problems with a product—rather than providing training, customization, or other support services. Team offers technical support for the products they sell, either freely available or for a fee. Technical support may be delivered over the telephone or online by e-mail or a website or a tool where users can log a call/incident or via online chat or video conference. Team also frequently has internal technical support available to their staff for computer related problems. The internet is also a good source for freely available tech support, where experienced users may provide advice and assistance with problems.