HOM/Reporting Procedures: Difference between revisions

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'''Indoor investigation and Procedures made by SafenetCY:'''

Every report is recorded at SafenetCY’s Database. From that point every procedure has to be processed no later than 24 hours from the time the report was made. The following steps are made by SafenetCY:

1. '''Verification:''' Due to changes in our rules and regulations, the hotline no longer accesses the content that is reported. Instead, it follows directly to tracing the content.

2. '''Tracing the source:''' An attempt is made, using technical means, to trace the country where the reported content originates.  

3. '''Cyprus Police notification:''' SafenetCY forwards reports that are hosted in Cyprus to the Cyprus Police, irrespective of their legal or illegal status.

4. '''Reports forwarded to Helpline:''' If the reporting source originates in Cyprus and the form of the report could hurt an involved child then the helpline will take the appropriate actions to support the child.

5. '''Foreign hotline notification:''' If the reported content originates from abroad, the report is forwarded to a hotline in the country of origin (if one exists) through the IHRMS (URL database) system established by INHOPE.  

6. '''Feedback:''' If the user that made the report wishes feedback for the outcome of his/her report, then SafenetCY informs him/her of the actions taken based on his/her report.  

7. '''Database update:''' SafenetCY informs its database for the outcomes of the illegal report as received by the Local Authorities.

8. '''Inform Awareness Node:''' If the content does not have to do with anything illegal, but still needs national attention the Awareness Node is informed about the possible threats. Note that no information is given about the report, but only about the existence of the specific “threat” in the Internet.

[[Category:Hotline Manual]]