Senior IT Manager

The title Senior IT Manager is reserved for the Head of the IT Support Unit and/or any other person in charge of high level operations within the IT sector of the organization.

The Head of the IT Support Unit is Andreas Drakos.

People with this title

Andreas Drakos

The key responsibilities of the Senior IT Manager are:

1. In charge of all harware and software technology of the organization.
2. In charge of all websites, emails, calendars etc. of the organization.
3. Participate in envisioning and design of long range planning for new projects and facilities.

The full responsibilities of the Senior IT Manager are:

• Keep all systems up and running at all times.
• Test continuously all systems, websites and programs running on Associates' computers to ensure their smooth and efficient operation.
• Introduce and train new associates and interns on the Basic ICT Skills required at FWC.
• Introduce and train current and new associates and interns on how to take full advantage and use efficiently all technological infrastructure of the organization.
• Supervise all people's work on their computers to ensure that they respect all rules regarding band-width usage, anti-virus, backups etc.
• Research and recommend software tools to management.
• Ensure that all intellectual, cloud-based properties of the organization are secured and continuously backed up.
• Provide recommendations to management concerning issues of productivity and software development management.

Responsibilities related to product promotion include:

• Making presentations to customer or client audiences or professional peers.
• Maintain positive interactions with other organizations, clients, external associates.
• Strong and effective inter-personal and communication skills and the ability to interact professionally with a diverse group of clients and staff.
• Work with the Lead Software Design Engineer and the Senior Software Engineer and Project Manager regarding professional skill development through trainings.
• Search, summarize and keep the team abreast of strategic information from all sources.
• Capable of writing proposals or papers.
• Making presentations to customer or client audiences or professional peers.
• Maintain positive client interactions.
• Strong and effective inter-personal and communication skills and the ability to interact professionally with a diverse group of clients and staff.
• Consult with the Lead Software Design Engineer and the Senior Software Engineer and Project Manager regarding professional skill development through trainings for all associates.

Rights and Usage of IT Experts

In order to be able to fulfil his duties, the Senior IT Manager has access to approximately 10% of the time of every technically gifted person in the organization.

Hours and environment

Heads of Units have responsibilities that require their nearly 24h availability. They therefore have the right to arrange their own schedules and also work from home. They usually have to work under stress and meet strict deadlines, which in many cases might mean tha they are required to working longer and later hours or weekends.